Contact us via email at: musicinthegardens@email.com
Tickets
1. Where and how can I buy tickets ?
Online:
Tickets are available to be purchased online through our secured payment system, Paypal, just follow the links on the ‘Tickets’ page.
You don’t need a paypal account as you can follow the link to pay as a Paypal Guest.
All tickets will be posted to you in advance of the event, please be patient as we are working through a large back-log of ticket orders for these popular concerts.
Alternative outlets:
Tickets are also available for purchase from:
- The Little Nature Shop (Clarkehouse Road, Sheffield);
- City Hall box office, Barkers Pool, Sheffield, Telephone: 0114 2565567;
- Motorpoint Arena, Telephone 0114 2565567;
- Crucible Theatre, Telephone 0114 2565567;
- Design Studio 417-419 Ecclesall Road, Sheffield (located opposite Yankees restaurant and just before he HSBC and Tesco Direct).
Booking surcharges may apply – we would recommend that you check this first.
Telephone:
Unfortunately we are not established to take card payments over the phone.
If you would prefer to book tickets over the phone then please call the City Hall Box office on: 0114 2565567
2. Will I be able to buy a ticket on the day ?
Yes but due to the high quality and popularity of our acts we do recommend that all tickets be bought in advance from our online ticketing shop. For regular updates on ticket availability and other exciting developments then please keep up to date via our Facebook and twitter accounts (@MusicitGardens).
3. Can I get a refund ?
Music in the Gardens is a series of charitable concerts. We cannot offer refunds or resell any unused tickets purchased. Tickets cannot be transferred or exchanged.
4. Lost tickets?
Sorry, we cannot replace lost tickets so please ensure that all purchased tickets are kept safe.
Arrival Times and Programme Info
1. What time does the music start each evening ?
Entry is scheduled to be permitted from 6.30pm each evening excluding Saturday when this is scheduled for 6.15pm.
The music is scheduled to begin at different times each evening, for more details please check the ‘Programme 2012’ on the website.
2. How can I find out who’s playing ?
Details of this year’s line-up can be found on our ‘Programme 2012′ page. For regularly updated information and for new additions to the line-up, then sign up to our social media network: twitter and Facebook or check the website regularly. Copies of our event programme will be available for purchase at the Botanical gardens each evening, profits to the evenings nominated charity.
Travel and Arriving
1. Where’s the nearest train station ?
The train station nearest to the Botanical Gardens (Clarkehouse Road) is Sheffield railway station (around 1 mile away)
- Does public transport serve the venue?
There are regular buses from the city centre to The Sheffield Botanical Gardens.
For buses serving the Gardens main entrance on Clarkehouse Road – numbers 10 (hourly), 30 (half-hourly) and 505 (hourly).
Ecclesall Road for the Thompson Road entrance – numbers 81, 82, 83, 84, 85 and 88 serve Ecclesall Road every few minutes.
See www.travelsouthyorkshire.com for details (displays in a new window).
Park and Ride:
There is a Park and Ride facility at the Abbeydale Road Tesco. From here, 2 bus routes serve the Gardens: 505 operated by TM travel, which runs every half an hour until 6.10pm, stops on Clarkehouse Road, Mondays to Fridays only. 85 operated by First, which stops on Ecclesall Road. This service also runs at the weekend. Timetables are on www.travelsouthyorkshire.com.
2. How much is a taxi ?
Sheffield city centre to the Botanical Gardens is only a 5 minute journey and metered taxis are in ready supply outside Sheffield railway station. Expect to pay around around £7.00 for this journey, however this can depend on the number or passengers and baggage.
3. What is the post code for the venue ?
If you are using a SATNAV please enter “S10 2LN“. This will direct you to the main entrance of the Botanical Gardens on Clarkehouse Road.
If you are travelling by car, take the B6069 to reach the Clarkehouse Road entrance or the A625 for the Thompson Road entrance. Please see the ‘About Us’ page for more information and a map of the venue.
4. Where can I park my car ?
There are no car parks at the venue. Some disabled parking is available but this is limited – please contact us via email or phone to advise if you will need a disabled parking space reserving. (see page 6 for more information).
Some on-street car-parking is available, however this is very limited and strictly monitored by parking wardens. Please be cautious and respectful of all timings and fees.
We would strongly recommend all patrons to make alternative travel arrangements to the venue rather than by car. The area is well connected by public transport and taxi fares to the city centre are very reasonable particularly when spread between a sharing party.
Please visit the venue website for more details: www.sbg.org.uk
Welfare
Child policy
1. Can my child attend without adult supervision?
Young people under the age of 16 need to be accompanied and supervised by a paying adult over the age of 18.
The promoter will accept no responsibility for the safety of young people under the age of 16 where our terms and conditions are not fulfilled.
The right to admission to the event is at the promoters discretion: health and safety, environmental and security concerns may be taken into account and those refused entry will not be offered refunds on account of being (or appearing to be) under age.
2. What are facilities like for people with disabilities ?
We have made every effort to facilitate the visit of all patrons to Music in the Gardens and our stewards will do all they can to help you enjoy the event:
- Easy access pathways throughout the venue.
- Adapted and easy access toilets are available at the venue.
- A priority seating area will be allocated for those who make this request.
Disabled parking is available, however, as space is limited this must be arranged in advance, please email us at musicinthegardens@email.com
3. Can we have a camp fire or BBQ ?
Open fires, candles, BBQ’s and chinese lanterns are prohibited for safety reasons.
4. Can I bring a picnic and chairs ?
Yes! We strongly encourage our guests to bring hampers for our picnic concerts! Don’t worry though, if you come unprepared, we will have a delicious variety of food stalls for you to choose from, please see our ‘Food and Drink’ page for more information. Chairs, blankets and pillows are all encouraged for your comfort, however please be aware that gazebos/tents or any other temporary structure deemed to be a hazard or to cause visual impairment to other guests is prohibited.
5. Can I bring alcohol ?
Yes, please respect all laws in connection with the consumption of alcohol. There will also be a bar which will operate a ‘Challenge 25′ policy, so please be prepared to provide proof of age.
6. Can I bring my pet ?
Pets are welcomed at the venue, however, all pets must be kept on a short lead.
7. Will there be medical support on site for emergencies ?
A first aid tent will be in clear operation on site and should be the first port of call for any medical emergency.
8. Is there a cash machine ?
A cash machine is NOT available at the venue. The nearest cash machine to the Botanical Gardens can be accessed via the venues Thompson Road entrance. This is the HSBC branch on Ecclesall Road.
9. Gazebo bookings
Are organised on a first-come, first-served basis. Gazebos are positioned in an arc shape on each side of the stage to allow a good view of the stage.
Please see the ‘Tickets’ page on the website for more details on how to rent a gazebo.
- Can I record the show or take pictures?
Strictly prohibited throughout the duration of the concerts. Anyone acting in disobedience will be asked to leave the venue.
Alternate Ticket Outlets and Data Protection
1. Will the recommended alternative ticket outlets charge booking fees?
Patrons purchasing tickets for Music in the Gardens via alternative, approved outlets (as outlined above) may be subject to alternative terms and conditions and booking fees. Please check before purchasing.
All patrons, regardless of place of ticket purchase will be subject to the on-site “House Rules” – please check our website for more details.
2. Data Protection
By purchasing event tickets online via www.musicinthegardens.co.uk you thereby give your consent to be contacted by the event promoter with relevant information, offers and future promotions. If you do not wish to be receive any further updates then please email ‘STOP’ to musicinthegardens@email.com.
We will not share your personal information without your consent unless required by law.
The promoter will comply with data protection legislation in respect of your personal details.
If you have any queries which are not answered above please email us at musicinthegardens@email.com
